Privacy Policy — Quantlow AI

01 Information we collect

Account information. The email address and password you provide when you create an account, and the display name on your profile.
Authentication session. When you sign in — including from the browser extension — we issue a session token that keeps you logged in. In the extension this token is stored locally in your browser (chrome.storage.local); we never store your password on your device.
Chart images you scan. When you run a scan — by uploading a chart or by clicking Scan in the extension, which captures the visible chart — that image is sent to us for analysis, processed by our AI models, stored with our image host, and saved to your scan history so you can review past reads. The extension captures a chart only when you click; it does not capture your screen in the background.
Trade outcomes & usage. Verdicts you receive, outcomes you log on closed trades, features you use, and basic device/browser metadata used for diagnostics and to improve the models.
Optional Telegram delivery. If you choose to receive signals via Telegram, we store the chat identifier (and, if you provide one, a bot token, encrypted at rest) needed to deliver them.
Support communications. Messages you send us and the contents of account emails such as verification and password resets.

What we do NOT collect. No browsing history, no keystrokes, no data from tabs or sites you are not scanning, and no broker, exchange, or trading-account credentials. The extension requests no access to any broker or charting website — it reads a chart only on the tab you explicitly scan.

02 How we use your information

To provide and operate the analysis, signal, and history features.
To authenticate you and keep you signed in securely.
To send account, security, and (if applicable) billing emails.
To improve the quality and calibration of our AI models using aggregated, de-identified outcome data.
To detect, prevent, and respond to fraud, abuse, or violations of our Terms.

03 The browser extension

The Quantlow AI Chrome extension is guidance only. It analyzes a chart you are viewing and returns a BUY / SELL / PASS read; it never places trades, and it never connects to, logs into, or touches any broker account, funds, or orders.

On-demand only. Nothing runs until you click the extension icon or the Scan button. It uses the activeTab permission so it can read only the current tab, only when you act.
Minimal on-device storage. Only your sign-in session and a couple of UI preferences (capture mode, sound) are stored locally — no passwords, no chart images, no browsing history.
No broad host access. The only network destination is Quantlow’s own service (sign in, submit a scan, log an outcome).

04 How we share information

We do not sell your personal information. We share it only with the service providers (sub-processors) needed to run the product, each acting under its own terms:

Cloud database & hosting — to store your account and operational data and to run the service.
Image storage — to store the chart images you submit for analysis.
Third-party AI model providers — the chart image you scan is processed by independent AI model providers to produce the verdict. They process the image to return a result and do not receive your account identity.
Payment processor — if and when you purchase a subscription, to process the payment. We do not store full card numbers on our servers.
Email delivery — to send account and security emails.

We may also disclose information where required by law, or to protect the rights, safety, and security of our users and the service.

05 Data retention

We keep account and scan-history data for as long as your account is active or as needed to provide the service. You can ask us to delete your account and associated data (see “Your choices”). Some records may be retained where required for legal, security, or fraud-prevention purposes.

06 Security

We use industry-standard measures to protect your information, including encryption in transit (HTTPS) and encryption at rest for sensitive tokens. No method of transmission or storage is completely secure, but we work to protect your data and to limit access to it.

07 Your choices & rights

Access & correction. You can view and update your account details from your profile.
Deletion. You can request deletion of your account and associated data by contacting us.
Extension. You can sign out or remove the extension at any time, which clears its locally stored session.
Communications. You can opt out of non-essential emails; we will still send essential account and security messages.

Depending on where you live, you may have additional rights under laws such as the GDPR or CCPA. To exercise any right, contact us using the details below.

08 Children

Quantlow is intended for adults and is not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

09 Changes to this policy

We may update this policy from time to time. When we make material changes we will update the “Last updated” date above and, where appropriate, notify you. Your continued use of the service after an update means you accept the revised policy.

10 Contact us

Questions about this policy or your data? Contact us at support@quantlow.com.

Quantlow AI — analysis and guidance only. It never places trades and never touches your broker account or money. Trading involves risk; you are responsible for your own decisions. Nothing here is financial advice.